SPI Lasers commitment to producing premium quality Fiber Lasers backed by outstanding customer service has been further underlined this week by appointing Matt Shakespeare as ‘Head of Service’. This new role is pivotal in ensuring this expanding company continues to offer its customers market leading levels of service and support.
As Head of Service Matt will be responsible for leading SPI Lasers customer support teams across the globe, ensuring customers receive only the highest standards of technical support and training. He brings over 20 years experience of innovating and delivering services which add value to customers in the semiconductor and scientific instrument sectors.
Most recently Matt served as Service Business Manager at Oxford Instruments and previously held roles in service management, product management and business development at Edwards Vacuum & Thermo Electron Corp.
He said “I am delighted to be leading our global service team and am confident that I can offer a new perspective on delivering outstanding customer service. I have been hugely impressed by the dedication, commitment and expertise already evident within our customer teams. There is fantastic potential and opportunity in this area for us to deliver significant benefits for our people, our company and, most importantly, our customers.”
The new appointment will complement SPI Lasers’ push to maintain their position as a manufacturer of premium fiber lasers at the forefront of laser applications, ensuring they continue to offer their customers great products supported by great service.
Thomas Fehn, CEO, SPI Lasers stated:
“As ever we remain committed to offering our customers the very best products, backed by market leading levels of service; as such I am thrilled Matthew has chosen to join the SPI Lasers team, helping us to further improve our commitment to customer service.
I believe this new appointment will help draw together our global customer operations, ensuring our customer commitment remains at the very heart of what we do.”
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